JASSEM ALDHAHRI
Patient Relations Supervisor
Profile summary
Highly experienced operational professional with proven expertise in managing patient services and departmental workflows across hospitals in the UAE, Qatar and Tunisia. Adept at driving operational efficiency, implementing process improvements and leading teams to deliver high-quality patient care while ensuring strict adherence to standards and policies.
Career highlights
Enhanced Patient Experience: Recognized by senior management for outstanding contributions to patient experience and operational excellence.
Streamlined Clinic Operations: Played a key role in enhancing service quality and streamlining clinic operations.
Key skills
Professional experience
• Managed daily front desk, patient relations, and billing operations, ensuring seamless processes. • Trained and mentored new administrative and non-clinical staff. • Oversaw the entire patient journey, ensuring exceptional satisfaction and personalized care. • Resolved complex patient complaints and executed service recovery strategies. • Supervised Radiology and Operation Theatre units for proper departmental coordination. • Coordinated with Insurance and Billing teams to support approvals and claims. • Prepared daily operational and billing reports for management review. • Ensured strict compliance with all healthcare regulations.
• Supervised front desk, patient services, and billing teams to ensure professional and accurate service delivery. • Trained and coached team members on hospital procedures and service standards. • Managed daily operational and billing activities in line with hospital policies. • Handled and resolved patient inquiries, feedback, and complex complaints. • Coordinated with clinical, administrative, and financial departments for smooth patient flow. • Supported management in implementing service enhancements and workflow improvements.
• Assisted patients with registration, scheduling, discharge, and billing processes. • Provided front-line support and guidance to patients and their families. • Coordinated between all units (doctors, admin, billing) for smooth patient care and claims. • Maintained patient records and ensured accurate data entry. • Contributed to a professional environment and improved patient satisfaction.